Are robots taking over the hospitality industry? (op-ed)

Working in hospitality is tough. It involves long hours, menial labour and low pay, all while keeping a smile on your face no matter how crazy the customer request.

Hospitality employers, too, are seeking error-free service solutions that don’t get tired or frustrated; become forgetful; mix up orders; or argue with rude customers. Enter artificial intelligence and robots, which are the ideal staff – on paper, at least….

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